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Shipping
Information
Standard shipping $4.95:
Delivered in 7-10 business days. Not insured for loss or damage.
Delivery confirmation only. No exceptions to this policy will be
considered.
Insured shipping $10: Insured for loss or damage and delivered in 7
business days. This is not considered RUSH shipping.
Shipping to a residence is
when the product is being delivered to a residential address only.
Shipping to a business
means that the product is being delivered to a commercial or retail
location, not a home based business.
You will be sent a tracking
number via email when your order has shipped.
If an item is back-ordered, you
will be contacted. We hold orders until all items are ready to
ship. Extra charges apply if separate shipments are required.
PLEASE PHONE IN RUSH ORDERS. EXPRESS SHIPPING CHARGES WILL APPLY.
A rush order is considered a shipment that needs to arrive within 3
days or less. Charges are as follows:
Overnight: From $50
Second Day: From $25
Three Day: From $15
PLEASE FAX IN OR PHONE IN INTERNATIONAL ORDERS OUTSIDE OF THE USA.
Shipping charges to Canada are $20 USD via UPS Ground. Shipping charges to other countries start at $50 USD
via UPS or Fedex.
Return
Information
Returns must be
preauthorized WITHIN 24 HOURS OF RECEIVING SHIPMENT by calling
1-800-590-4970. Returned goods arriving in damaged condition will
not be refunded.
For BRILLANTE, ACCENTE, ESTRELLA, and LOOSE BEADS please choose colors carefully.
This product is custom made to order and is NON RETURNABLE, NON
REFUNDABLE, and NON EXCHANGEABLE.
A 15% restocking fee is charged
when items are returned but not exchanged. Shipping charges
will apply for all exchanges.
Customers are responsible for all shipping charges,
fees, customs or duties pertaining to their orders or their returned orders.
Packages refused by the customer will automatically be assessed return fees.
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